Every THE VIBSS piece is prepared with care. If something is not right with your order, please review the policy below before requesting a return or exchange.
Eligibility
Contact us within 7 days of delivery. The item must be unworn, unused and unwashed, with its original tags and packaging intact.
Condition Check
Products showing wear, fragrance, stains, damage or alteration cannot be accepted for return or exchange.
Sale Items
Sale, clearance or specially marked non-returnable items are not eligible unless the item received is damaged or incorrect.
Refunds & Delivery Charges
Approved refunds are processed after the returned item is received and inspected. Original delivery charges are non-refundable unless THE VIBSS sent an incorrect or defective item.
Request Instructions FirstBefore sending anything back, contact store@thevibss.com or WhatsApp 0311 1057224 for return instructions.
THE VIBSS was created for people who wear their confidence, not just their clothes.
Our collections bring together modern silhouettes, wearable comfort and a bold street-led attitude. Every piece is selected to help you build a look that feels current, effortless and unmistakably yours.
THE VIBSS operates as an online clothing store. We currently do not have a physical shop, allowing us to serve customers directly through our website and official social channels.
Official customer support: store@thevibss.com · 0311 1057224
Quick answers
Frequently Asked Questions
How can I place an order?
Select your product and size, add it to the cart, proceed to checkout and enter your correct delivery and contact details.
What are the delivery charges?
A flat delivery charge of Rs. 300 applies to each order unless a different promotional offer is displayed at checkout.
Do you have a physical shop?
No. THE VIBSS is an online-only store and currently has no physical retail location.
How can I contact support?
Email us at store@thevibss.com or contact us on WhatsApp at 0311 1057224.
Where can I follow new drops?
Follow our official Instagram and TikTok accounts for launches, restocks and brand updates.
Returns & refunds
Refund Policy
We want every THE VIBSS order to reach you in the condition you expect.
Contact us within 7 days of delivery to request a return or exchange.
Items must be unworn, unused, unwashed and returned with original tags and packaging.
Products showing wear, fragrance, stains, damage or alteration cannot be accepted.
Sale, clearance or specially marked non-returnable items are not eligible unless damaged or incorrect.
Original delivery charges are non-refundable unless THE VIBSS sent an incorrect or defective item.
Approved refunds are processed after the returned item is received and inspected. Courier or banking processing times may vary.
Before sending anything back, contact store@thevibss.com or WhatsApp 0311 1057224 for return instructions.
Online delivery
Shipping Policy
THE VIBSS ships online orders to serviceable locations across Pakistan.
Standard delivery charges are Rs. 300 per order.
Orders are dispatched after verification and availability checks.
Delivery time can vary by city, courier operations, public holidays and weather conditions.
Please provide a complete address and an active phone number to prevent delivery delays.
If a parcel is returned because the recipient is unavailable or the address is incorrect, re-delivery charges may apply.
Once an order is handed to the courier, delivery updates may be provided by the courier or our support team.
No physical shop: all purchases and delivery coordination are handled online.
Your information
Privacy Policy
THE VIBSS may collect information you provide while browsing, placing an order, joining our newsletter or contacting support. This can include your name, phone number, email address, delivery address, order details and basic website usage information.
How we use it
To process, verify, deliver and support your orders.
To communicate order updates and respond to enquiries.
To improve our website, products, service and fraud prevention.
To send marketing updates when you have chosen to subscribe.
We do not sell your personal information. Necessary details may be shared with trusted payment, website, communication and courier providers only to operate the store and fulfil orders.
You may request correction or deletion of eligible personal information by emailing store@thevibss.com.
Find your vibe
Search THE VIBSS
Search products, collections and content across our store.
Store terms
Terms of Service
By using this website or placing an order with THE VIBSS, you agree to provide accurate information and use the store only for lawful purposes.
Product availability, pricing and promotions may change without prior notice.
An order is subject to verification, stock availability and acceptance by THE VIBSS.
We may cancel or refuse orders containing incorrect information, suspected fraud, pricing errors or unavailable stock.
Screen settings and photography can cause minor differences in product colour or appearance.
Website content, photographs, branding and designs may not be copied or commercially reused without permission.
These terms work together with our shipping, refund, privacy and brand protection information. Continued use of the store after an update means you accept the revised terms.
Official social channels
Follow THE VIBSS
Discover new drops, styling inspiration, restocks and behind-the-scenes updates.
Only trust social accounts linked directly from thevibss.com. Never send payment or personal details to an unverified profile.
A confident look should come with a confident shopping experience.
Thoughtful selection: modern pieces chosen for style, comfort and wearability.
Clear information: honest product details, pricing and delivery charges.
Secure handling: customer information used responsibly for store operations.
Real support: assistance through our official email and WhatsApp contact.
When something does not go as expected, contact us and our team will review the matter fairly according to the applicable store policy.
Collaborations & careers
Work With Us
We welcome relevant proposals from creators, models, photographers, stylists, suppliers and professionals who connect with THE VIBSS.
Send a concise introduction, your city, portfolio or social profile, and the type of opportunity you are interested in. Unsolicited large attachments should be replaced with a portfolio link where possible.
Submitting a proposal does not guarantee a reply, collaboration or employment offer.
Authenticity matters
Brand Protection
THE VIBSS name, visual identity, website content, product photographs and original creative material are protected brand assets and may not be copied, impersonated or used commercially without permission.
Shop and communicate safely
Use thevibss.com and social accounts linked from this website.
Confirm suspicious messages before sharing information or making payment.
Report fake profiles, copied product listings or unauthorized use of our brand.